* { box-sizing: border-box; }
body {
  font-family: -apple-system, Segoe UI, Roboto, sans-serif;
  margin: 0;
  background: #0f1115;
  color: #e8e8ea;
}
header {
  padding: 1rem 1.5rem;
  background: #171a21;
  border-bottom: 1px solid #262a33;
  display: flex;
  justify-content: space-between;
  align-items: center;
}
header h1 { font-size: 1.1rem; margin: 0; }
header nav a { color: #8ab4ff; margin-left: 1rem; text-decoration: none; font-size: 0.9rem; }
main { padding: 1.5rem; max-width: 960px; margin: 0 auto; }
.card {
  background: #171a21;
  border: 1px solid #262a33;
  border-radius: 10px;
  padding: 1rem 1.25rem;
  margin-bottom: 1rem;
}
label { display: block; font-size: 0.85rem; margin: 0.6rem 0 0.25rem; color: #a7adba; }
input, select, button {
  font-size: 1rem;
  padding: 0.5rem 0.7rem;
  border-radius: 6px;
  border: 1px solid #333848;
  background: #0f1115;
  color: #e8e8ea;
  width: 100%;
}
button {
  background: #3b6fe0;
  border: none;
  cursor: pointer;
  margin-top: 1rem;
  font-weight: 600;
}
button.secondary { background: #262a33; }
button.danger { background: #a3334a; }
button:hover { opacity: 0.9; }
table { width: 100%; border-collapse: collapse; font-size: 0.9rem; }
th, td { text-align: left; padding: 0.5rem; border-bottom: 1px solid #262a33; }
.badge { display: inline-block; padding: 0.1rem 0.5rem; border-radius: 999px; font-size: 0.75rem; }
.badge.urgent { background: #a3334a; }
.badge.priority { background: #a3762e; }
.badge.normal { background: #2e5aa3; }
.badge.appointment { background: #3a3f4d; }
.actions button { width: auto; display: inline-block; margin: 0 0.25rem 0.25rem 0; padding: 0.3rem 0.6rem; font-size: 0.8rem; }
.next-up { border: 2px solid #3b6fe0; }
.muted { color: #a7adba; font-size: 0.85rem; }
.ticket { font-size: 2.2rem; font-weight: 700; }
.overload-banner { background: #a3334a; padding: 0.6rem 1rem; border-radius: 8px; margin-bottom: 1rem; font-weight: 600; }
.grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(220px, 1fr)); gap: 1rem; }